Fulfillment Policy

Purchase Terms & Privacy Policy

We accept all major credit card companies (AmEx, Mastercard, Visa, etc.). Orders will be processed in US Dollars only.

We use Squarespace to host our website and provide our services. Squarespace’s Privacy Policy governs how your personal data is collected, stored, and used when you interact with our website.

For more information about Squarespace’s privacy practices, please visit their Privacy Policy.

By using our website and services, you agree to the collection and use of information as outlined in Squarespace’s Privacy Policy.

Refund Policy

Customers may request a refund under the following conditions:

  1. The product received is damaged, defective, or incorrect.

  2. The refund request is made within 10 days of receiving the product.

Refunds will be processed after the product is inspected and verified to meet the conditions above. Approved refunds will be issued to the original payment method within 5–7 business days. Shipping fees are non-refundable unless the return is due to an error on our part.

Shipping or Delivery Policy

We offer shipping and delivery to eligible destinations within the United States.

  • Shipping Methods: Only standard option is available.

  • Shipping Times: Standard shipping typically takes 3–7 business days.

  • Rates: Shipping costs are calculated based on number of items ordered, and total will be displayed at checkout.

Delivery delays due to unforeseen circumstances (e.g., weather, carrier issues) will be communicated promptly.

Return Policy and Process

Products may be returned if they meet the following conditions:

  1. The return request is initiated within 10 days of receiving the item.

  2. The product is unused, in its original packaging, and accompanied by the original receipt.

Return Process:

  1. Contact our customer support team at hello@wafflelove.com.

  2. Package the item securely and include the order number.

  3. Ship the item to the provided return address. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Once the return is received and inspected, refunds or exchanges will be processed within 7 business days.

Customer Service

You may contact our customer service at either hello@wafflelove.com or 801-923-3588 ext 0.

 

Privacy Policy & Terms of Use

By using our website and services, you agree to our Privacy Policy and Terms & Conditions.

We collect and use personal information such as your name, phone number, and email to provide and improve our services, process orders, and communicate with you, including via text message if you opt in.

SMS Consent: By submitting your phone number, you consent to receive recurring automated promotional and personalized marketing text messages (e.g., promotions, reminders, customer service) from Waffle Love. Message frequency varies. Msg & data rates may apply. Text STOP to unsubscribe, or HELP for help.

Your information is never sold or shared with third parties without your consent, except as required by law or necessary to provide our services.

We take your privacy seriously and use secure methods to store and process your data. You may review, update, or request the deletion of your personal information at any time.

For more details, please view our full Privacy Policy and Terms & Conditions.